Privacy Policy

Trustphere Inc. ("Trustphere", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over your information when you use our platform at trustphere.io and related services.

1. Information We Collect

Account Information

When you create a Trustphere account, we collect your full name, email address, phone number, and the password you set. We also collect your government-issued identification and banking details as part of our identity verification process.

Transaction Data

We record all deposits, withdrawals, and balance changes associated with your account. This includes timestamps, amounts, currency types, payment methods, and reference identifiers.

Usage Data

We automatically collect log data when you access our platform: IP address, browser type, device identifiers, pages visited, referring URLs, and session duration. This helps us maintain service reliability and detect suspicious activity.

Communications

If you contact our support team, we retain those communications to resolve disputes, improve our service, and maintain records for compliance purposes.

2. How We Use Your Information

• →Providing the service. Processing payouts, maintaining your balance, and fulfilling withdrawal requests.
• →Identity verification. Confirming your identity in compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• →Fraud prevention. Detecting and preventing unauthorized transactions, account takeovers, and financial crime.
• →Communications. Sending transaction confirmations, security alerts, and service updates via email or SMS.
• →Legal compliance. Meeting our obligations under applicable financial regulations and responding to lawful government requests.
• →Service improvement. Analyzing aggregated, anonymized usage patterns to improve platform performance and features.

3. How We Share Your Information

We do not sell your personal data. We share information only in the following limited circumstances:

• →Service providers. Trusted third parties (identity verification vendors, banking infrastructure partners, cloud hosting) who process data on our behalf under strict data processing agreements.
• →Sending companies. When you receive a payout through Trustphere, the sending organization may receive confirmation that the transfer was completed.
• →Legal obligations. Regulatory bodies, law enforcement, or courts when required by law or to protect against fraud and financial crime.
• →Business transfers. In the event of a merger or acquisition, your data may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Retention

We retain your account and transaction data for a minimum of seven (7) years after account closure to comply with financial record-keeping regulations. Usage logs are retained for 12 months. You may request deletion of non-essential personal data at any time, subject to our legal retention obligations.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• →Access a copy of the personal data we hold about you
• →Correct inaccurate or incomplete data
• →Request deletion of your personal data (subject to legal holds)
• →Object to or restrict certain types of processing
• →Receive a portable copy of your data
• →Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@trustphere.io.

6. Cookies & Tracking

We use strictly necessary cookies to maintain your authenticated session. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings, but doing so will prevent you from remaining logged in to your account.

7. Data Security

We use industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, and role-based access controls. Our security practices are described in detail on our Security page. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and enable two-factor authentication.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email and update the "Last updated" date at the top of this page. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact our Data Protection team at privacy@trustphere.io or write to us at:

Trustphere Inc.
Privacy & Compliance Team
legal@trustphere.io